List of Subprocessors

Below is the list of Subprocessors and the way we use their services.

Infrastructure

We use these subprocessors for hosting and running our services. These third parties store and process user data within our service.

Subprocessor Purpose of Processing Location DPA
GCP Hosting and storage systems provider Frankfurt https://cloud.google.com/terms/partners-data-processing-addendum

Platform

We use these subprocessors to assist us in managing and delivering our Service.

Subprocessor Purpose of Processing Location DPA Transfer Mechanism
https://grafana.com/legal/security-compliance/ Infrastructure & Application Monitoring USA https://grafana.com/legal/data-processing-agreement/ SCC
https://launchdarkly.com/security/ Feature toggle management USA https://launchdarkly.com/policies/data-processing-addendum/ EU-U.S. Data Privacy Framework Principles
https://www.mailgun.com/security/ Applicative email manager USA https://www.mailgun.com/legal/dpa/ SCC
https://openai.com/security Provider for AI functionality USA Signed SCC
https://www.recall.ai/privacy Recording & Transcription services USA Signed
https://sentry.io/security/ Error tracking USA https://sentry.io/legal/dpa/ EU-U.S. Data Privacy Framework Principles
https://github.com/security Application source control and deployment USA https://github.com/customer-terms/github-data-protection-agreement EU-U.S. Data Privacy Framework Principles
https://www.pinecone.io/security/ Vector DB for semantic search USA https://www.pinecone.io/dpa/ SCC
http://www.rollout.com Integrations (transactional only with no persistent storing) USA Signed
https://deepgram.com/ Transcription voice calls USA Signed SCC
https://www.twilio.com/en-us recording phone calls USA https://www.twilio.com/en-us/legal/data-protection-addendum EU-U.S. Data Privacy Framework Principles
https://azure.microsoft.com/en-us/products/ai-services/openai-service Generating insights from meeting transcriptions USA https://learn.microsoft.com/en-us/legal/cognitive-services/openai/data-privacy SCC
https://www.rev.ai/ Transcription voice calls USA https://www.rev.com/legal/data-processing-addendum SCC