Below is the list of Subprocessors and the way we use their services.
Infrastructure
We use these subprocessors for hosting and running our services. These third parties store and process user data within our service.
| Subprocessor | Purpose of Processing | Location | DPA |
|---|---|---|---|
| GCP | Hosting and storage systems provider | Frankfurt | https://cloud.google.com/terms/partners-data-processing-addendum |
| Google Workspace | Company workspace, calendar, Gmail, main OAuth provider. | USA | https://workspace.google.com/terms/09242021/dpa_terms/ |
Platform
| Subprocessor | Purpose of Processing | Location | DPA | Transfer Mechanism |
|---|---|---|---|---|
| Grafana | Infrastructure & Application Monitoring | USA | https://grafana.com/legal/data-processing-agreement/ | SCC |
| LaunchDarkly | Feature toggle management | USA | https://launchdarkly.com/policies/data-processing-addendum/ | EU-U.S. Data Privacy Framework Principles |
| Mailgun | Applicative email manager | USA | https://www.mailgun.com/legal/dpa/ | SCC |
| OpenAI | Provider for AI functionality | USA | https://openai.com/policies/data-processing-addendum/ | SCC |
| Recall | Recording & Transcription services | USA | Signed | |
| Sentry | Error tracking | USA | https://sentry.io/legal/dpa/ | EU-U.S. Data Privacy Framework Principles |
| Github | Application source control and deployment | USA | github-data-protection-agreement | EU-U.S. Data Privacy Framework Principles |
| Pinecone | Vector DB for semantic search | USA | https://www.pinecone.io/dpa/ | SCC |
| Rollout | Integrations Management | USA | Signed | |
| Deepgram | Transcription voice calls | USA | Signed | SCC |
| Twilio | recording phone calls | USA | https://www.twilio.com/en-us/legal/data-protection-addendum | EU-U.S. Data Privacy Framework Principles |
| Azure OpenAI | Generating insights from meeting transcriptions | Data stored at rest remains in the designated Azure geography, while data may be processed for inferencing in any Azure OpenAI location. |
*** For the Enterprise plan, you can choose to deploy in a different region.** | https://learn.microsoft.com/en-us/legal/cognitive-services/openai/data-privacy
Please read about deployment type “Global-Standard”: https://learn.microsoft.com/en-us/azure/ai-services/openai/how-to/deployment-types | SCC | | RevAI | Transcription voice calls | USA | https://www.rev.com/legal/data-processing-addendum | SCC | | ZenLeads Inc. | Enrichment on contacts | USA | https://www.apollo.io/dpa | DPF |
We use these subprocessors to assist us in managing and delivering our Service.